National COO Virtual Peer Group

Tom McGill, Director of Customer Experience, Profit Resources Inc. will be facilitating this session.

Using his more than 45 years of banking experience, Tom is a retail banking expert with a track record of solving problems and achieving measurable objectives.  He is successful at integrating seemingly disparate functions and personalities through collaboration and consensus building across a variety of professional disciplines.  His expertise in electronic banking, payment systems, debit and credit cards, product development, customer experience, marketing, and conversions make him a valuable asset to many projects with financial institutions.