National COO Virtual Peer Group
Thu, Feb 19
|Zoom - login details will be emailed to you
Join Tom McGill, Director of Customer Experience, Profit Resources Inc. and COOs from across the country in meaningful discussion.
Time & Location
Feb 19, 2026, 11:30 AM – 1:00 PM MST
Zoom - login details will be emailed to you
Guests
About the event
Facilitator: Tom McGill, Director of Customer Experience, Profit Resources Inc. will be facilitating this session.
Using his more than 45 years of banking experience, Tom is a retail banking expert with a track record of solving problems and achieving measurable objectives. He is successful at integrating seemingly disparate functions and personalities through collaboration and consensus building across a variety of professional disciplines. His expertise in electronic banking, payment systems, debit and credit cards, product development, customer experience, marketing, and conversions make him a valuable asset to many projects with financial institutions.
Agenda
Summary of 2026 Predictions
Snippets from various publications regarding what to expect in 2026
Practical AI Uses for Community Banks